Terms & Conditions

1. The service provider

These terms apply to booking requests and vehicle services supplied by The Motor Medics Coventryat Unit 1, Home Farm, Meriden Rd, Coventry, CV7 7SL. The garage is the service provider and party to any repair or servicing contract. Nothing in these terms removes a consumer right that cannot lawfully be excluded, including rights under the Consumer Rights Act 2015.

2. Booking requests and confirmation

• An online submission is a booking request, not a guaranteed or confirmed appointment.
• Displayed availability reflects configured opening days and connected-calendar capacity, but remains subject to workshop confirmation, staffing, parts and earlier work.
• The garage confirms the appointment by telephone, message or email. A different date or time is binding only if the customer accepts it.
• Please give at least 24 hours' notice where possible when cancelling or rearranging.

3. Quotes, diagnosis and additional work

• Website prices and estimates are indications unless the garage expressly confirms a fixed quote.
• A diagnosis may require testing or dismantling; a diagnostic charge can apply even if a repair is not completed.
• Hidden damage, incorrect vehicle information, seized components or a different underlying fault may change the work and price.
• The garage will explain material additional work and obtain authorisation before carrying it out, except for a reasonable step needed to make an immediate situation safe.

4. Cancellation rights

Where a service contract is concluded online, by telephone or away from business premises, a consumer may have a statutory 14-day cancellation period. If the customer expressly asks work to start during that period, a reasonable amount may be payable for work supplied before cancellation. The right can end after full performance where the law's consent and acknowledgement requirements are met. Statutory exceptions may apply.

5. Customer responsibilities

• Provide accurate vehicle, fault and contact information and disclose relevant previous work or known hazards.
• Confirm that you own the vehicle or are authorised to approve work on it.
• Provide keys and any locking-wheel-nut key and remove valuables before leaving the vehicle.
• Do not drive a vehicle where a warning, symptom or legal requirement indicates that it may be unsafe.

6. Parts, warranties and payment

Payment is due at the time stated on the quote or invoice, normally before the vehicle is released. Any labour guarantee and parts warranty will be stated on the relevant quote or invoice. Customer- supplied parts are fitted only by prior agreement; the garage is not responsible for a defect inherent in a customer-supplied part, but remains responsible for carrying out the agreed fitting service with reasonable care and skill. Statutory rights remain unaffected.

7. Standard of work and liability

The garage will provide its service with reasonable care and skill. It is not responsible for a pre-existing or unrelated defect merely because that defect is discovered during a visit, nor for loss caused by inaccurate information, unsafe use after clear advice, or later work by another person.

The garage does not exclude liability that cannot legally be excluded, including liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or mandatory consumer remedies. Subject to those protections, it is not responsible for losses that were not a reasonably foreseeable result of its breach or for business losses suffered by a consumer using the vehicle mainly for private purposes.

8. Website information and availability

Website content is general information, not a remote diagnosis or a guarantee that a vehicle is safe. Vehicle and MOT lookups depend on third-party data and can be unavailable, delayed or incomplete. The site may be interrupted for maintenance or by providers outside the garage's control. External services have their own terms and privacy notices.

9. Garage and website-supplier responsibilities

10. Data protection

The garage is controller for booking and workshop records. The website's temporary D1 booking row is deleted after seven days, but calendar events, transactional emails, invoices and other operational records are separate and follow the garage's retention decisions and legal obligations. See the Privacy Notice for the full explanation.

11. Complaints, changes and governing law

Please raise a problem promptly and allow the garage a reasonable opportunity to inspect and, where appropriate, put the work right. The version supplied or available when a contract is agreed applies to that job. These terms are governed by the law of England and Wales, while consumers retain any mandatory rights to bring proceedings that apply where they live.

Contact the garage at 024 7531 1911 or info@themotormedics.uk.